Privacy Policy

Your privacy is very important to us. We developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

What is Personal Information?

Your personal information includes:

  1. your name, mailing address, e-mail address, and phone number;
  2. your year of birth, gender, and language;
  3. your payment history;
  4. information you communicate through e-mail, faxes, letters, and phone calls; and
  5. other personal information collected to provide a specific service or to research our client base.

Personal Financial Information

We do not store full credit card numbers in our electronic databases. Once an online financial transaction is complete, we retain just the last 4 digits to facilitate payment auditing.

Online Browser Data

We automatically collect technical data from visitors to our websites. This data is not connected to your personal information. It includes:

  1. server logs, which permanently records your computer IP address, browser type, operating system, and timestamp for each web page you visit; and
  2. session cookies, which temporarily stores on your computer your login information, the page you are viewing, and your language preference.

Cancellation Policy

Group programs depend on a minimum number of participants to run effectively and are designed for the purpose of completing the program in its entirety. If group members drop out before the end of the program, it may have an impact on other group members. For this reason, fees for the entire 4-week group are due in full at the time of registration.

We understand that unforeseen events occur at times. Cancellations can be made one month prior to the first group session date and a full refund will be provided. Cancellations made between the period of one month to two weeks prior to the first group session date will incur a 50% cancellation fee. No refunds will be given for cancellation requests within two weeks of the first group session date. Registration is non-transferable and not available for resale. Receipts will be provided for insurance and/or income tax purposes if applicable.