Privacy Policy
Last updated: December 17, 2024
Welcome to Women's Mental Health ("we," "our," or "us"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website (womensmentalhealth.ca) or use our services.
By accessing our website or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services or website.
Who We Are
Women's Mental Health is a counselling clinic that provides individual and couples counselling for women and individuals who identify as women. We match clients with counsellors based on their needs. For scheduling, billing, and administrative purposes, we use Jane App.
Information We Collect
We collect personal information directly from you when you:
- Complete a form on our website
- Communicate with us via email or phone
The types of information we collect include:
- Name
- Email address
- Phone number (optional)
- Details about your counselling needs (e.g., reasons for seeking support)
We do not store additional information like billing details or health records. Such information is collected and securely stored by Jane App (www.jane.app).
How We Use Your Information
We use the personal information collected for the following purposes:
- To match you with a counsellor based on your needs
- To respond to inquiries and provide support
- To securely transfer your information to Jane App for scheduling and billing
We do not use your personal information for marketing purposes.
Third-Party Services
We use Jane App (www.jane.app) to manage:
- Appointment scheduling
- Payment processing
- Client records (where applicable)
Jane App is compliant with Canadian privacy laws and manages your data securely. You can review their Privacy Policy here.
How We Protect Your Information
We take reasonable steps to protect your personal information:
- Personal information collected on our website is not stored on our servers.
- Access to sensitive data in Jane App is limited to essential personnel:
- Your assigned counsellor
- Clinical Director
- Client Care Coordinator
- Jane App uses encryption and other industry-standard security measures to protect your data.
Cookies and Analytics
Our website uses Google Analytics to improve performance and user experience. This service may collect anonymized data, such as:
- Your IP address
- Browser type
- Pages visited
This data cannot identify you personally.
Data Retention
We do not retain personal information collected through our website. Once your information has been used for matching purposes, it is securely deleted. Personal data, such as billing history or appointment records, is securely managed by Jane App.
Your Rights
Under PIPEDA, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correct: Request corrections to incomplete or inaccurate data.
- Withdraw Consent: Withdraw consent to use your information.
- Delete: Request the deletion of your personal information, where applicable.
To exercise these rights, contact us at:
Email: connect@womensmentalhealth.ca
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. The Effective Date at the top indicates the most recent update.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
Women's Mental Health
Email: connect@womensmentalhealth.ca